delivery & payment FAQs

How are the plants delivered?  

We use specialist couriers – like what a florist would use – to ensure plants stay fresh, upright and undamaged.

To add protection we package your order into open top cardboard boxes.

What day and time will the plants be delivered? 

Currently we are dispatching plants every weekday, Monday to Friday (excluding public holidays).  The cut off time for orders on those days is 9.00am.

We expertly pair your fresh healthy plant with its pot or planter (if you’ve ordered one) and package your order. Your plant is then farewelled from our Mt Eden headquarters and typically arrives at residential addresses by 7pm, and business addresses by 5.30pm. 

The recipient does not need to be home to sign for delivery. Contact us if you need us to trace the delivery.

How do I pay by Credit Card?

We use PayPal to securely accept credit card payments.  You don’t have to have (or set up) a PayPal account. After clicking “Proceed to PayPal” in the Checkout, select “Pay with my credit or debit card” in the next screen.

If you have used PayPal before you’ll be asked to login to PayPal to pay.  PayPal will recognise your email address and/or credit card number as an existing customer.

If you haven’t used PayPal before but the computer you are using has, there will be a cookie on the computer that defaults you to the pay with PayPal option. Just look for the “Pay with my credit or debit card” option/link elsewhere on the same page.

If you live in NZ and you want an alternative way to pay, contact us about paying via internet banking. We’ll need to reserve the stock for you before you pay.

What is the standard price for delivery?

Plant packaging and delivery prices are:

  • $12.80 within our Auckland plant delivery zone
  • $8.80* for Local customers with a delivery address postcode of 1024, 1025, 1023, 1052, 1010, 1011, 1021 or 1022.

For Pot/Planter only purchases, the packaging and delivery prices are:

  • $10.00 to urban addresses across the North Island. Note that delivery of heavy orders may be restricted to Auckland areas.
  • $8.80* for Local customers (refer to the eligible delivery address postcodes above).

Delivery is free when you spend $99 or more on plants or pots.  Offer applies to individual orders. The $99 qualifying spend is the subtotal amount.

*Local customer packaging and delivery prices will only appear on the Checkout page after you have entered an eligible Local postcode.

When will my pot/planter arrive?

If you have not ordered a plant, we dispatch our pots and planters as soon as possible using Aramex, Courier Post or Tracked Parcel Post. They will arrive in approximately 3 working days, if not sooner.

We deliver pots and planters (26cm diameter or less) to urban addresses across the North Island. Delivery of larger or heavy pots is currently restricted to our Auckland plant delivery zone.

You don’t need to be home to sign for delivery. Contact us if you need us to trace the package.

What if nobody is at home when the plant courier arrives?

We’ll follow the special delivery instructions you provided during Checkout. If no special instructions were provided, we’ll find a dry and safe spot to leave your plant and we’ll notify you of this by placing a card in your letter box.

During Checkout we ask you for the recipient’s mobile phone number in case we have problems executing the special delivery instructions.

Please note that redelivery will incur additional charges ($11.50 per redelivery attempt).

In the case of apartment buildings or similar, if you are (or the recipient is) unlikely to be there when the courier arrives, we encourage you to choose an alternative delivery address during Checkout. For example, a place of work.

Can I add a gift card?

Yes. Tell us if the order is a Gift during Checkout and add a free Message Card (and type your note).

If the plant gift is a tree / large plant, we can also add a bow to the plant.  Please request during Checkout in the Special Delivery Instructions field.

Can I return an item?
What if my order is faulty or damaged during delivery?

Unfortunately we not offer exchanges or refunds due to change of mind.

Faulty or damaged goods will be assessed by Plant & Pot and either replaced or refunded.

Please email us at about faulty or damaged goods within 3 working days of receiving your order. We may ask you to send us a photo of the goods and packaging. We may also ask you to return the goods.  If applicable, we will refund you return shipping costs (or we’ll send you a return label and ticket).

Please read our Terms and Conditions for further detail on our Return and Refund Policy.

Our full Terms and Conditions can be viewed here