Delivery FAQs

How are the plants delivered?  

We use specialist couriers – like what a florist would use – to ensure plants stay fresh, upright and undamaged. To add protection we package your order into open top cardboard boxes for Auckland.

For outside of Auckland, the packages are closed. Please note that plants delivered outside of Auckland is at your own risk and some plants may spend days in darkness for long-haul shipping, therefore, stress the plant out. However, they do bounce back after a few days being in the correct environment.

What day and time will the plants be delivered? 

Currently we are dispatching plants every weekday, Monday to Friday (excluding public holidays). You can choose a delivery date during checkout. However, please allow 48 hours for us to prepare your order. 

Please let us know by email, if you would like an urgent delivery and we can see what we can do to assist.

The recipient does not need to be home to sign for delivery. Contact us if you need us to trace the delivery.

What is the standard price for delivery?

Plant packaging and delivery prices are:

  • $14.80 within our Auckland plant delivery zone
  • $10.80* for Local customers with a delivery address postcode of 0632, 0630, 0620, 0931, 0932, 0993, 0794,
  • Rest of New Zealand starts from $22 depending on size of order (please email us for quote)

For Pot/Planter only purchases, the packaging and delivery prices are:

  • $10.00 to urban addresses across the North Island. Note that delivery of heavy orders may be restricted to Auckland areas.
  • $8.80* for Local customers (refer to the eligible delivery address postcodes above).

Delivery is free is Auckland only when you spend $199 or more on plants or pots.  Offer applies to individual orders. The $199 qualifying spend is the subtotal amount.

*Local customer packaging and delivery prices will only appear on the Checkout page after you have entered an eligible Local postcode.

When will my pot/planter arrive?

If you have not ordered a plant, we dispatch our pots and planters as soon as possible using Aramex, Courier Post or Tracked Parcel Post. They will arrive in approximately 3 working days, if not sooner.

We deliver pots and planters (30cm diameter or less) to urban addresses across the North Island. Delivery of larger or heavy pots is currently restricted to our Auckland plant delivery zone.

You don’t need to be home to sign for delivery. Contact us if you need us to trace the package.

What if nobody is at home when the plant courier arrives?

We’ll follow the special delivery instructions you provided during Checkout. If no special instructions were provided, we’ll find a dry and safe spot to leave your plant and we’ll notify you of this by placing a card in your letter box.

During Checkout we ask you for the recipient’s mobile phone number in case we have problems executing the special delivery instructions.

Please note that redelivery will incur additional charges ($11.50 per redelivery attempt).

In the case of apartment buildings or similar, if you are (or the recipient is) unlikely to be there when the courier arrives, we encourage you to choose an alternative delivery address during Checkout. For example, a place of work.

Can I add a gift message?

Yes. Tell us if the order is a Gift during Checkout and add a free Message Card (and type your note).

If the plant gift is a tree / large plant, we can also add a bow to the plant.  Please request during Checkout in the Special Delivery Instructions field.

Can I return an item?
What if my order is faulty or damaged during delivery?

Unfortunately we not offer exchanges or refunds due to change of mind.

Faulty or damaged goods will be assessed by Plant & Pot NZ and either replaced or refunded.

Please email us at about faulty or damaged goods within 3 working days of receiving your order. We may ask you to send us a photo of the goods and packaging. We may also ask you to return the goods.  If applicable, we will refund you return shipping costs (or we’ll send you a return label and ticket).

Please read our Terms and Conditions for further detail on our Return and Refund Policy.

Our full Terms and Conditions can be viewed here